English for Professional Airline Service

Author: Sutanto Leo


English for Professional Airline Services is a course book designed for front liners of airlines, airlines offices, reservation and ticketing offices, travel agents and airports. This book is also worth learning for trainees of airline services, airline cabin crew or flight attendants, students of tourism schools majoring in travel business, individuals and senior high school students who intend to join airlines.

This practical book provides very systematic guides for learners to practice communication within airline services. By employing a wide range of creative activities, this book aims:

a. to give flight information, to handle flight reservation, to explain flight regulations, to handle flight check-in and departure, to deliver on-board announcements and services, to give flight arrival services, to handle lost baggage complaints, to handle cargo, to complete air waybill, etc. b. to enable learners to self-study practicing the language both in written and spoken forms through guided, semi-guided, and free learning activities. c. to help learners improve their fluency and accuracy in using the language throughout their future careers.

English for Professional Airline Services is written by an experienced academic instructor of the language. This book is used widely by tourism school students, travel agent employees, flight attendants and other airline service trainees and trainers all over Indonesia.
No. GM : 617217011
ISBN : 978-602-03-7201-3
Price : Rp 90.000
Total Pages : 296 Pages
Size : 15x23cm
Date Published : 23 Oktober 2017
Book Format : Softcover
Category : Education & Teaching

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Sutanto Leo

Sutanto Leo

Graduated from IKIP, Bandung, in 1985 majoring in Eenglish Languange. He did his Diploma in Teaching English as a Second Languange (Dipl. TESL) at Victoria University, New Zealand, in 1988, while his master degree in Teaching English to Speakers of Other Languanges (MEd. in TESOL) was gained in 1995 at Leeds University, England.

He started teaching English at a junior high school in a small district in West Kalimantan. Leaving this remote district, he moved to Bandung to complete his first degree. Since 1990, he has joined the languange centre of STP Bandung as a languange instructor of English for Hotel, Restaraunt and Travel.

Books by Sutanto Leo

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    English for Professional Airline Service

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